Exchange and Return

Our goal is to make your purchases with us as comfortable as possible. We understand that there are situations when a manufacturing defect has occurred, in this case, within 7 days from the receipt of the order, you can exchange or refund it.


A prerequisite for the return is the preservation of the presentation (packaging integrity, the availability of labels, tags), no signs of wear.


Non-refundable: accessories (jewelry, glasses) and swimwear, except in cases of production defect or non-compliance with the order.


In the event of manufacturing defects or non-compliance with the order, the exchange is carried out at the expense of our company.


* Please note that it is possible to provide a discount on the elimination of marriage, the size of which is negotiated with the manager individually.


* Change of accessories, shade of fabric, guipure, fabric structure is not a manufacturing defect.


How to arrange an exchange / refund:


You need to send an email to info@lalelishop.ru with information: order number, model number and reason for exchange / return.

In the event of a manufacturing defect, a defective photo / general view of the product and a detailed description are required.


In case of returning the goods, its value is credited to your balance, which you can use to pay for new orders.

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